Collection: Returns+ Exchange Policy

                     RETURNS & EXCHANGES
IN STORE PURCHASES We want to ensure you are in love with all your purchases from The Cottage. If you are not 100% happy with your item we allow returns to be made within 7 days of purchase or exchange/store
credit within 14 days. The following conditions must be met for all items being brought back: - Returned merchandise must be in original condition with tags on. It must not have been washed,
worn or damaged.
-Items purchased as a gift or with gift with purchase promotion are exchange only. No refunds. - Merchandise must be accompanied by a physical receipt or digital receipt attached to your
customer profile. - Please note that for hygienic reasons, all undergarments are Final Sale and are not eligible for
return or exchange.
- SALE items with a discount are FINAL SALE.
-If item purchased is on Sale when returned. Then item is returned at Sale Price. Note: The Cottage has the right to deny a refund or be subject to a restocking fee if the item is not in
the condition stated above.
JEWELRY POLICY If a piece of jewelry proves to be defective (ex: missing gem, clasp malfunction, plating anomaly, failed solder) by a Manager's discretion, within 20days of purchase, it can be exchanged or receive a
store credit. Any damages that occur after the 20 days, or if the damage occurs from wear-and-tear (ex: gem damage, stone, misshapen, tarnished, torn chain, cleaning solutions) within those 20 days, is not
eligible for a return, exchange, or store credit.
ONLINE PURCHASES
For Online Returns/Exchanges please follow the directions listed out below: 1. For online orders, please email us at thecottage.boutiquechilliwack@gmail.com within 7 days
upon arrival of your order for return inquiries, 14 days for exchange or store credit. 2. In your email please provide us with your order # & the name of the items you wish to
return/exchange.
3. Upon email approval for return/exchange please send back the items to 7-45575 Keith Wilson Rd Chilliwack BC V2ROM6 within 10 days. Please note The Cottage does not cover cost for shipping
items back.
4. Once you have sent your items back for return please email us with the tracking details. 5. Once we receive the items & confirm they are in original purchase condition with tags attached and original packaging we will then issue you a refund back onto the original method of payment or
provide you with a store credit.
*Please note the customer is responsible for shipping charges on exchanged items being sent out. 6. Exchanges will only be processed in-store. For mailed returns that you wish to exchange, you will need to follow the returns process and place a separate order for the item you wish to exchange
for.
Note: If an item is returned damaged it may be sent back to the customer at their own expense.
United States Orders All orders to the United States will be final sale. Due to customs clearance fees and processing, we will no longer accept returns or exchanges on US orders. We apologize for any inconvenience and
thank you for your understanding. *Custom orders online are ordered on purchase and may take 1-3 weeks for us to recieve and then shipped to you. depending on shipping times)Due to the fact because we order on purchase. These items are exchange only. Once your item is received you may follow the steps above to receive