Collection: Returns+ Exchange Policy

RETURNS & EXCHANGES

IN-STORE PURCHASES

We want you to love every purchase from The Cottage. If you are not completely satisfied, returns are accepted within 7 days of purchase, and exchanges or store credit within 14 days. The following conditions apply to all returned items:

• Merchandise must be in original condition with tags attached, unworn, unwashed, and undamaged.
• Items purchased as gifts or through gift-with-purchase promotions are exchange only; no refunds.
• Returns must include a physical receipt or a digital receipt linked to your customer profile.
• For hygienic reasons, all undergarments are final sale and cannot be returned or exchanged.
• Sale items purchased with a discount are final sale.
• If a returned item was purchased on sale, the refund or store credit will be based on the sale price.
• The Cottage reserves the right to deny refunds or charge a restocking fee if items do not meet the above conditions.

JEWELRY POLICY

If a piece of jewelry is found defective (e.g., missing gem, clasp malfunction, plating issue, solder failure) within 20 days of purchase, as determined by management, it may be exchanged or credited in-store. Damage resulting from wear and tear (e.g., gem damage, tarnishing, misshaping, chain breakage, or damage from cleaning solutions) within or after 20 days is not eligible for return, exchange, or store credit.

ONLINE PURCHASES

For online returns and exchanges, please follow the instructions provided below:

1. For online orders, please email us at thecottage.boutiquechilliwack@gmail.com within 7 days
   upon arrival of your order for return inquiries, 14 days for exchange or store credit.
2. In your email please provide us with your order # & the name of the items you wish to
   return/exchange.
3. Sale items purchased with a discount are final sale.
4. Upon email approval for return/exchange please send back the items within 10 days. Please note The Cottage does not cover cost for shipping items back.
5. Once you have sent your items back for return please email us with the tracking details. 
6. Once we receive the items & confirm they are in original purchase condition with tags attached and original packaging we will then issue you a refund back onto the original method of payment or
   provide you with a store credit.
   *Please note the customer is responsible for shipping charges on exchanged items being sent out.
7. Exchanges will only be processed in-store. For mailed returns that you wish to exchange, you will need to follow the returns process and place a separate order for the item you wish to exchange
   for.
   Note: If an item is returned damaged it may be sent back to the customer at their own expense.United States Orders: All orders shipped to the United States are final sale. Due to customs clearance fees and processing, we do not accept returns or exchanges on US orders. We apologize for any inconvenience and appreciate your understanding.
   * Custom orders are placed upon purchase, so delivery times depend on the wholesale supplier’s shipment schedule. Because of this, delivery times may vary. Once you receive your item, please follow the steps above to determine if your item qualifies for a refund.