Shipping policy

For online returns and exchanges, please follow the instructions provided below:

1. For online orders, please email us at thecottage.boutiquechilliwack@gmail.com within 7 days
   upon arrival of your order for return inquiries, 14 days for exchange or store credit.
2. In your email please provide us with your order # & the name of the items you wish to
   return/exchange.
3. Sale items purchased with a discount are final sale.
4. Upon email approval for return/exchange please send back the items within 10 days. Please note The Cottage does not cover cost for shipping items back.
5. Once you have sent your items back for return please email us with the tracking details. 
6. Once we receive the items & confirm they are in original purchase condition with tags attached and original packaging we will then issue you a refund back onto the original method of payment or
   provide you with a store credit.
   *Please note the customer is responsible for shipping charges on exchanged items being sent out.
7. Exchanges will only be processed in-store. For mailed returns that you wish to exchange, you will need to follow the returns process and place a separate order for the item you wish to exchange
   for.
   Note: If an item is returned damaged it may be sent back to the customer at their own expense.United States Orders: All orders shipped to the United States are final sale. Due to customs clearance fees and processing, we do not accept returns or exchanges on US orders. We apologize for any inconvenience and appreciate your understanding.
   * Custom orders are placed upon purchase, so delivery times depend on the wholesale supplier’s shipment schedule. Because of this, delivery times may vary. Once you receive your item, please follow the steps above to determine if your item qualifies for a refund.